Job Description
Join TechSolutions Inc., a leader in managed IT services, as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about technology and customer service. Our comprehensive 6-month training program combines hands-on experience with industry certifications, preparing you for a successful career in IT support. Enjoy a collaborative work environment, mentorship from senior engineers, and opportunities for advancement. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with user account management and access control
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on complex technical challenges
- Participate in IT security best practices training
- Support office equipment setup and maintenance
Qualifications
- High school diploma or equivalent; college coursework in IT preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience
- Ability to lift up to 25 lbs for equipment handling
- Valid driver's license and reliable transportation
- CompTIA A+ certification a plus (training provided)