Job Description
Join our dynamic IT team in sunny Scottsdale, AZ as a Flexible Hours Help Desk Support Specialist! We're seeking a tech-savvy professional to provide exceptional remote and on-site support while enjoying a work-life balance with customizable scheduling. Perfect for students, parents, or career-changers seeking flexibility without compromising growth. Our collaborative culture offers ongoing training, modern tools, and opportunities to advance into cybersecurity or systems administration roles.
Responsibilities
- Deliver responsive technical support via phone, email, and ticketing systems for 15-25 hours/week
- Troubleshoot hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Create detailed documentation of incidents, resolutions, and standard operating procedures
- Collaborate with Tier 2 engineers on complex escalations using Jira and ServiceNow
- Maintain inventory management for IT assets across Scottsdale metro facilities
- Provide on-site support during quarterly system upgrades (1-2 days/month)
- Conduct user training sessions for new software deployments
Qualifications
- 1+ years in IT help desk or desktop support role
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, Active Directory, and VPN technologies
- Experience with remote support tools (TeamViewer, AnyDesk)
- Exceptional communication skills with ability to translate technical concepts
- Flexible availability including evenings/weekends as needed
- Valid Arizona driver's license for occasional site visits
- Basic networking knowledge (TCP/IP, DNS, DHCP)