Job Description
Join our dynamic IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals ready to gain hands-on experience in enterprise-level IT operations. This immediate hire position offers comprehensive training, mentorship, and a clear career path to become a fully-fledged IT Support Specialist. Work with cutting-edge technology while supporting 500+ employees across our Austin headquarters.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist with desktop/laptop deployment, imaging, and asset management
- Document IT procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting
- Support user account management and access control systems
- Participate in IT security awareness initiatives
- Assist with AV equipment setup and maintenance
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills and customer service mindset
- Ability to lift 20 lbs and work with desktop hardware
- Excellent written and verbal communication skills
- Valid Texas driver's license for occasional equipment transport
- Ability to work flexible hours including occasional weekends