Job Description
Launch your IT career with NexGen Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Buffalo, NY. No prior experience needed – we provide comprehensive training to transform you into a tech support professional. Enjoy competitive benefits, mentorship from industry experts, and the opportunity to grow within our rapidly expanding organization. Start your journey tomorrow and become the backbone of our tech infrastructure!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Document and troubleshoot user-reported problems via ticketing systems
- Assist with system installations, configurations, and upgrades
- Collaborate with senior engineers to resolve complex technical issues
- Maintain accurate inventory of IT assets and equipment
- Participate in cross-departmental IT projects and initiatives
- Deliver exceptional customer service with a solutions-oriented mindset
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Eagerness to learn new technologies and industry best practices
- CompTIA A+ certification (or willingness to obtain within 6 months)