Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. This immediate hire position offers hands-on training in enterprise systems, network troubleshooting, and user support within a fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and a clear path to becoming a certified IT professional. Apply today to join San Francisco's leading tech innovator!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Assist with hardware/software installations, configurations, and maintenance
- Document IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers on network and security tasks
- Participate in cross-departmental IT projects
- Conduct regular system health checks and preventive maintenance
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation