Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. This hands-on role offers comprehensive training in network administration, hardware troubleshooting, and cybersecurity fundamentals. You'll work alongside experienced mentors to develop practical skills while supporting our clients' IT infrastructure. Perfect for recent graduates or career changers looking to enter the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install and configure desktop/laptop systems
- Assist with network monitoring and maintenance
- Document IT procedures and incident reports
- Collaborate with senior staff on complex troubleshooting
- Participate in ongoing training programs
- Support cybersecurity best practices implementation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license