Job Description
Launch your IT career with TechSolutions Inc. in Lubbock! We're seeking motivated IT Support Trainees to join our dynamic team and gain hands-on experience in enterprise-level technology environments. This comprehensive 6-month program combines classroom training with real-world support operations, preparing you for a full-time IT role upon successful completion. Enjoy competitive pay, mentorship from senior engineers, and opportunities for certifications.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior IT staff on infrastructure projects
- Participate in cybersecurity awareness initiatives
- Support asset management and inventory control processes
- Learn and implement ticketing systems like ServiceNow or Jira
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work in a fast-paced team environment
- CompTIA A+ or similar certification (or willingness to obtain)
- Valid Texas driver's license for occasional site visits
- Passion for continuous learning in technology