Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Tulsa! Enjoy the convenience of weekly pay while delivering exceptional technical support to our clients. We offer a modern work environment, competitive benefits, and opportunities for career growth. If you're passionate about solving technical challenges and thrive in a fast-paced setting, this is your perfect opportunity to excel in the heart of Oklahoma's tech scene.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage user accounts, permissions, and access control systems
- Document all incidents, resolutions, and maintenance activities in ServiceNow
- Collaborate with senior engineers on complex escalations
- Deploy and configure workstations, laptops, and mobile devices
- Conduct user training on new technologies and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and cloud services (O365, Azure)
- Strong troubleshooting skills for network issues and software conflicts
- Excellent verbal/written communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Ability to work flexible shifts including occasional weekends