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Information Technology 🏢 Full Time ⭐️ Verified

IT Support Trainee

Omaha Tech Solutions
Omaha
Estimated Salary
USD 45.000 – USD 55.000
New
Live Update
28 September 2026
Deadline
28 Sep 2027

Job Description

Launch your IT career with Omaha Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Omaha, NE. This full-time position offers comprehensive training in enterprise systems, network infrastructure, and customer service excellence. You'll work alongside industry experts while supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth.

Responsibilities

  • Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
  • Install, configure, and maintain desktop/laptop systems and peripherals
  • Document all support tickets and resolutions using ITSM tools (ServiceNow)
  • Assist with network administration tasks including switch/router maintenance
  • Collaborate with senior engineers on complex system deployments
  • Participate in cybersecurity awareness initiatives and best practices
  • Train users on new technologies and system updates

Qualifications

  • Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
  • Basic knowledge of Windows/macOS operating systems and networking fundamentals
  • Strong problem-solving abilities and customer service orientation
  • Experience with ticketing systems and remote support tools preferred
  • Excellent written and verbal communication skills
  • Ability to lift 30 lbs for equipment handling
  • Valid driver's license for occasional on-site visits
  • Passion for continuous learning in emerging technologies

Required Skills

IT Support Troubleshooting Networking Windows macOS Customer Service ServiceNow CompTIA A+

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