Job Description
Launch your IT career with Omaha Tech Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Omaha, NE. This full-time position offers comprehensive training in enterprise systems, network infrastructure, and customer service excellence. You'll work alongside industry experts while supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and resolutions using ITSM tools (ServiceNow)
- Assist with network administration tasks including switch/router maintenance
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness initiatives and best practices
- Train users on new technologies and system updates
Qualifications
- Associate's degree in IT or related field OR equivalent technical certifications (CompTIA A+, Network+)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Experience with ticketing systems and remote support tools preferred
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional on-site visits
- Passion for continuous learning in emerging technologies