Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support while learning cutting-edge solutions. This hands-on role offers comprehensive training programs and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity best practices. Work in a collaborative environment where innovation thrives, and gain exposure to enterprise-level systems. Enjoy competitive compensation, full benefits package, and clear career advancement opportunities. Apply today to become part of Tampa's leading tech employer!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document incidents, solutions, and standard operating procedures
- Collaborate with senior technicians on complex system deployments
- Participate in IT infrastructure monitoring and maintenance tasks
- Deliver user training on new technologies and security protocols
- Contribute to IT asset management and inventory processes
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional on-call duties
- Valid driver's license with reliable transportation