Job Description
Join our award-winning IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service. This comprehensive 6-month training program combines hands-on experience with structured learning, preparing you for a full-time role as an IT Support Specialist. You'll work with cutting-edge systems while earning competitive compensation and benefits.
Our San Diego headquarters offers a collaborative environment where innovation meets opportunity. No prior IT experience required – we provide all necessary training and certifications. If you're ready to transform your technical aptitude into a professional career, apply today!
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions in service management tools
- Assist with network connectivity and security protocols
- Participate in cross-departmental IT projects
- Complete vendor-specific certification training
- Maintain accurate asset inventory and documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic understanding of computer systems and networking
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification
- Valid California driver's license (for equipment transport)
- US citizenship or permanent residency required