Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Las Vegas! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing systems with SLA adherence and resolution tracking
- Deploy and configure end-user devices including laptops, mobile devices, and peripherals
- Document knowledge base articles and troubleshooting procedures
- Collaborate with network and security teams on escalated incidents
- Conduct user training on new technologies and security protocols
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and mobile OS support
- Strong understanding of Active Directory, Office 365, and cloud services
- Excellent written/verbal communication and customer service skills
- Experience with service desk tools (ServiceNow, Jira, or Zendesk)