Job Description
Launch your IT career with no experience required! TechSolutions Inc. is seeking motivated individuals for our Help Desk Support positions in Tucson. We provide comprehensive training and career growth opportunities for tech enthusiasts ready to join our dynamic team. Enjoy competitive benefits, flexible scheduling options, and a supportive work environment designed for professional development.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity, printer setup, and system configuration problems
- Document troubleshooting steps and ticket resolution in CRM systems
- Collaborate with senior technicians on complex escalations
- Conduct user training on company software applications
- Maintain accurate inventory of IT assets and peripherals
Qualifications
- High school diploma or equivalent (technical certification preferred but not required)
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through company training
- Valid driver's license (occasional site visits required)