Job Description
Launch your IT career with TechNova Solutions' remote-friendly trainee program! Join our dynamic team in Durham, NC and gain hands-on experience in enterprise-level IT support. We provide comprehensive training, mentorship, and growth opportunities for motivated tech enthusiasts. Work remotely while collaborating with industry professionals to solve complex technical challenges and deliver exceptional user experiences. Enjoy flexible hours, competitive benefits, and a path to becoming a certified IT specialist. Apply today to start your journey in the high-demand field of IT support!
Responsibilities
- Provide remote desktop and network troubleshooting for employees
- Install, configure, and maintain hardware/software systems
- Document technical issues and resolutions in ITSM tools
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex system upgrades
- Participate in 24/7 on-call rotation (rotational basis)
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently in remote settings
- Customer service experience or aptitude
- Valid driver's license for occasional on-site visits
- Passion for continuous learning in technology