Job Description
Launch your IT career in paradise! Pacific Tech Solutions is seeking motivated IT Support Trainees to join our dynamic Honolulu team. This immersive 6-month program combines hands-on training with real-world experience in cutting-edge technology environments. No prior experience required – we provide comprehensive certification training and mentorship from industry experts. Perfect for recent graduates or career changers eager to build foundational skills in networking, security, and system administration. Enjoy competitive pay, full benefits, and a pathway to permanent employment.
Responsibilities
- Assist with hardware/software installation, configuration, and troubleshooting
- Provide first-level technical support to employees via ticketing systems
- Document IT processes and maintain accurate asset inventory
- Participate in cybersecurity awareness training and incident response drills
- Collaborate with senior engineers on network infrastructure projects
- Support office AV systems and conference room technology
- Learn and apply ITIL best practices for service delivery
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in server environments
- Valid Hawaii driver's license (for occasional site visits)
- Pass background check and drug screening
- Proficiency with Microsoft Office Suite
- Eagerness to learn CompTIA A+ and Network+ certifications