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Information Technology 🏢 Full Time ⭐️ Verified

IT Support Trainee

TechNova Solutions
Miami
Estimated Salary
USD 45.000 – USD 60.000
New
Live Update
27 September 2026
Deadline
27 Sep 2027

Job Description

Join TechNova Solutions' award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about learning and problem-solving to provide exceptional technical support to our clients across South Florida. This comprehensive training program combines hands-on experience with mentorship from senior engineers, preparing you for a full-time IT Support Specialist role. Enjoy a collaborative work environment, competitive benefits, and opportunities for professional growth in Miami's thriving tech hub.

Responsibilities

  • Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
  • Install, configure, and troubleshoot Windows/macOS workstations and network equipment
  • Document all support tickets and resolutions using ServiceNow ticketing system
  • Assist with network security protocols and access management procedures
  • Participate in cross-departmental IT projects under supervision
  • Complete 6-month rotational training across IT infrastructure, security, and helpdesk teams

Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred
  • Basic knowledge of Windows/macOS operating systems and networking fundamentals
  • Strong analytical problem-solving and customer service skills
  • CompTIA A+ or similar certification is a plus (training provided)
  • Valid driver's license with reliable transportation
  • Ability to lift 30lbs and work flexible hours including occasional weekends
  • US citizenship or permanent residency required

Required Skills

Technical Support Customer Service Windows macOS Networking ServiceNow CompTIA A+

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