Job Description
Join TechNova Solutions' award-winning IT team as an IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about learning and problem-solving to provide exceptional technical support to our clients across South Florida. This comprehensive training program combines hands-on experience with mentorship from senior engineers, preparing you for a full-time IT Support Specialist role. Enjoy a collaborative work environment, competitive benefits, and opportunities for professional growth in Miami's thriving tech hub.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and network equipment
- Document all support tickets and resolutions using ServiceNow ticketing system
- Assist with network security protocols and access management procedures
- Participate in cross-departmental IT projects under supervision
- Complete 6-month rotational training across IT infrastructure, security, and helpdesk teams
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong analytical problem-solving and customer service skills
- CompTIA A+ or similar certification is a plus (training provided)
- Valid driver's license with reliable transportation
- Ability to lift 30lbs and work flexible hours including occasional weekends
- US citizenship or permanent residency required