Job Description
Join our dynamic team as a Part-Time Help Desk Support Specialist in sunny Santa Ana! We're seeking a tech-savvy professional to deliver exceptional IT support to our diverse client base. This flexible position offers the perfect opportunity to grow your technical skills while maintaining work-life balance. Enjoy competitive pay, modern workspaces, and a culture that values innovation and collaboration. Apply today and become part of our mission to revolutionize local tech support!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure computer systems, peripherals, and network components
- Maintain accurate documentation of tickets, solutions, and asset inventory
- Provide user training on new software and system updates
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
- Adhere to IT security protocols and best practices
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows/macOS OS and mobile troubleshooting
- Strong knowledge of network fundamentals and cloud services
- Excellent communication skills with technical and non-technical audiences
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage multiple priorities
- Customer service mindset with problem-solving aptitude
- Available to work 20-25 hours/week (flexible scheduling)