Job Description
Launch your IT career in Lexington's booming tech scene with our weekly-paid trainee program! TechSolutions Inc. offers hands-on experience in enterprise IT environments while providing competitive compensation every week. Perfect for recent graduates or career-changers, this role combines classroom training with real-world support operations in Kentucky's technology hub. Enjoy stability, growth opportunities, and the chance to work with cutting-edge systems while building a foundation in network administration, cybersecurity, and user support.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop for 200+ users
- Deploy, configure, and troubleshoot Windows 11 workstations and peripheral devices
- Assist with Active Directory management and user account provisioning
- Document all IT procedures and maintain ticketing system accuracy
- Collaborate with senior engineers on network infrastructure projects
- Conduct hardware/software audits and inventory management
- Participate in 24/7 on-call rotation (1 week/month)
- Deliver end-user training on new software implementations
Qualifications
- High school diploma or equivalent; CompTIA A+ or Network+ preferred
- 6+ months of customer service experience in technical or retail environments
- Proficient in Windows OS troubleshooting and basic networking concepts
- Strong written/verbal communication skills with ability to explain technical concepts
- Valid driver's license and reliable transportation for occasional on-site visits
- Ability to lift 30 lbs and work in server room environments
- Basic knowledge of cybersecurity best practices and data protection protocols
- Must pass background check and pre-employment drug screening