Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Jacksonville, FL. This immersive 6-month program combines hands-on training with mentorship from industry experts, preparing you for a full-time role in our fast-growing tech environment. You'll gain exposure to enterprise systems, network infrastructure, and cybersecurity protocols while collaborating with cross-functional teams. Our culture values innovation, continuous learning, and professional growth—perfect for aspiring tech professionals ready to build foundational skills in a supportive atmosphere.
Responsibilities
- Assist with desktop hardware/software installation, configuration, and troubleshooting
- Support end-users via ticketing systems for IT-related inquiries and issues
- Document technical processes and maintain knowledge base articles
- Participate in network monitoring and basic system administration tasks
- Collaborate with senior technicians on complex problem-solving scenarios
- Contribute to IT asset management and inventory tracking
- Attend weekly training sessions covering security protocols and best practices
Qualifications
- High school diploma or equivalent; pursuing Associate/Bachelor's in IT or related field
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset and patience when assisting non-technical users
- Ability to work independently and as part of a collaborative team
- CompTIA A+ or similar certification preferred but not required
- Valid driver's license for occasional off-site support