Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about solving technical challenges and delivering exceptional user experiences. This accelerated training program combines hands-on mentorship with industry certifications, preparing you for a permanent role within 6 months. Enjoy competitive benefits, flexible schedules, and opportunities to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux systems and peripherals
- Document incidents, resolutions, and asset management procedures
- Collaborate with senior engineers on complex system deployments
- Participate in cybersecurity awareness training initiatives
- Assist with user onboarding and offboarding processes
- Contribute to knowledge base documentation and best practices
Qualifications
- High school diploma or equivalent (CompTIA A+ preferred)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs and work in varied environments
- Valid driver's license for occasional site visits
- Experience with Microsoft Office 365 and Active Directory
- Ability to pass background check and drug screening
- Must start within 7 days of offer acceptance