Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Minneapolis! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This role offers a competitive salary, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Document support tickets in ITSM system with detailed resolution notes
- Install and configure workstations, peripherals, and software
- Train end-users on IT systems and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of experience in help desk or technical support role
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Experience with ITSM tools (e.g., ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duties