Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today to become the go-to expert for our 500+ employees and help us maintain seamless digital operations.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application malfunctions
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all support tickets using ITSM software with detailed resolution steps
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong diagnostic skills for hardware troubleshooting and network issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid Texas driver's license for occasional on-site support