Job Description
Join our award-winning IT team as an IT Support Trainee in Bakersfield, CA! This direct-hire opportunity offers comprehensive training for motivated individuals launching their tech careers. You'll gain hands-on experience in enterprise environments while working alongside seasoned professionals. Our structured 6-month program includes mentorship, certification prep, and guaranteed full-time placement upon successful completion. Enjoy competitive benefits, growth opportunities, and a supportive culture that values innovation and continuous learning. Apply today to start your journey toward becoming a certified IT professional!
Responsibilities
- Diagnose and resolve hardware/software issues for end-users via phone, email, and in-person support
- Deploy and configure desktops/laptops, printers, and network equipment
- Document technical procedures and maintain accurate ticket records in ServiceNow
- Collaborate with senior engineers on network infrastructure projects
- Participate in on-call rotation after training completion
- Implement security protocols and data protection measures
- Train users on new software and system updates
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent communication abilities and customer service mindset
- Ability to lift 30 lbs and work in various office environments
- Valid California driver's license (for occasional site visits)
- Pass background check and pre-employment drug screen