Job Description
Join our dynamic IT team in Anchorage as an urgent Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. This is your opportunity to make an immediate impact in a fast-paced environment while advancing your IT career. Enjoy competitive pay, comprehensive benefits, and the chance to work with cutting-edge technology in Alaska's thriving tech hub. Apply today to join our innovative team!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office 365, and cloud applications
- Manage user accounts, permissions, and access control systems
- Document all incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on escalated technical issues
- Deploy and configure new workstations and peripheral devices
- Conduct routine system maintenance and security updates
Qualifications
- 2+ years of hands-on IT support or help desk experience
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows OS, Active Directory, and VPN technologies
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks
- Valid Alaska driver's license for occasional on-site support