Job Description
Join Phoenix Tech Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking passionate individuals eager to grow in a dynamic environment. Our comprehensive training program will equip you with essential skills in hardware troubleshooting, software support, and network administration. Enjoy mentorship from industry experts while working with cutting-edge technology. This role offers a clear path to becoming a certified IT professional with competitive compensation and growth opportunities. Apply today and become part of our innovative team!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Assist with cybersecurity protocols and system updates
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior IT staff on complex troubleshooting
- Participate in training sessions to develop technical expertise
- Support user onboarding and equipment setup processes
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to obtain CompTIA A+ certification within 6 months
- Valid driver's license and reliable transportation