Job Description
Launch your tech career with our comprehensive IT Support Trainee program in Bakersfield! No prior experience required – we provide hands-on training to transform your passion for technology into professional expertise. Join our dynamic team and gain exposure to cutting-edge systems while delivering exceptional user support across diverse industries.
We offer structured mentorship, industry-recognized certifications, and clear career progression paths. Perfect for recent graduates or career changers eager to build a foundation in IT infrastructure, security protocols, and service desk operations. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment designed for growth.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems, printers, and network peripherals
- Document incident tickets using ITSM tools (ServiceNow/Jira) with detailed resolution steps
- Assist with cybersecurity awareness training and basic network troubleshooting
- Participate in cross-functional projects involving cloud migration and system upgrades
- Train users on new software implementations and best practices
- Collaborate with senior engineers to resolve complex technical escalations
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred but not required
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to follow technical procedures
- Excellent written/verbal communication and customer service aptitude
- Ability to lift 30 lbs and work in varied physical environments (server rooms, offices)
- Valid California driver's license for occasional on-site support visits
- Proficiency in Microsoft Office 365 and ticket management systems