Job Description
Join TechNova Solutions' elite IT Support Trainee program and transform your passion for technology into a rewarding career! We're seeking motivated individuals ready to build foundational skills in a dynamic, collaborative environment. This comprehensive 6-month program combines hands-on training with mentorship from industry veterans, equipping you to become a trusted IT professional. Enjoy competitive compensation, full benefits, and clear career advancement paths in Denver's thriving tech hub.
Why TechNova Solutions?
- Industry-leading training with certifications (CompTIA A+, Google IT Support)
- Rotational exposure across network security, system administration, and helpdesk operations
- Tuition reimbursement for advanced certifications
- Modern downtown Denver office with cutting-edge technology
Responsibilities
- Diagnose and resolve hardware/software issues across diverse systems
- Provide tier-1 technical support to employees via phone, chat, and in-person
- Document incidents and solutions in ITSM systems (ServiceNow/Jira)
- Assist with network infrastructure monitoring and maintenance
- Participate in cybersecurity awareness campaigns
- Collaborate with cross-functional teams on IT projects
- Maintain asset inventory and software deployment records
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS/Linux operating systems
- Strong problem-solving and troubleshooting aptitude
- Excellent verbal/written communication skills
- Ability to work flexible hours including occasional on-call duty
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Valid Colorado driver's license (for occasional off-site support)