Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! TechSolutions Inc. offers a comprehensive training program designed to transform motivated individuals into skilled IT professionals. You'll gain hands-on experience with cutting-edge systems while working in Baltimore's thriving tech hub. Our supportive environment includes mentorship, certifications, and clear career progression paths. This is your opportunity to build a future-proof career in one of Maryland's fastest-growing industries.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/Linux operating systems
- Assist with cybersecurity best practices and incident response
- Create and maintain user documentation and knowledge base articles
- Collaborate with senior engineers on system upgrades and deployments
- Monitor network performance using diagnostic tools
- Deliver exceptional customer service via ticketing systems and direct support
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- CompTIA A+ certification or equivalent experience
- Basic understanding of networking protocols (TCP/IP, DNS)
- Proficiency with Microsoft Office and cloud platforms
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, team-oriented environment
- Valid driver's license and reliable transportation