Job Description
Launch your IT career with our premier training program! TechSolutions Inc. seeks motivated IT Support Trainees in Austin, TX. Join our dynamic team and gain hands-on experience in network administration, cybersecurity fundamentals, and system troubleshooting. This direct-hire role includes structured mentorship, certification preparation, and growth opportunities into specialized IT tracks. Work in Austin's thriving tech hub and build a future-proof skill set with industry-leading professionals.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Document IT procedures and incident reports
- Collaborate with senior engineers on complex system deployments
- Participate in security awareness training and compliance initiatives
- Assist with cloud platform administration (AWS/Azure basics)
- Support end-user training and knowledge base development
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic knowledge of Windows OS, Active Directory, and networking concepts
- Strong problem-solving abilities and customer service mindset
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Willingness to learn emerging technologies and pursue certifications
- Valid driver's license and reliable transportation