Job Description
Join TechSolutions Inc. as an Immediate Hire Help Desk Support Specialist in vibrant Nashville, TN! We're seeking tech-savvy professionals to deliver exceptional customer service and resolve IT issues for our dynamic team. This contract-to-hire position offers rapid onboarding and immediate impact in a collaborative environment. If you thrive in fast-paced settings and possess strong troubleshooting skills, apply today to start your career with a forward-thinking technology leader.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware, software, and network issues
- Manage service tickets using ITSM tools (ServiceNow/Jira)
- Deploy and configure desktop/laptop equipment
- Create and maintain user documentation
- Collaborate with IT teams on system improvements
- Maintain security protocols and data compliance
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows 10/11 and Active Directory
- Strong knowledge of Microsoft Office 365
- CompTIA A+/Network+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and problem-solving skills
- Ability to work flexible hours including weekends
- Valid driver's license required