Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! We're seeking motivated individuals in Wichita, KS to provide exceptional technical support while learning industry best practices. This immersive program combines hands-on experience with structured training, preparing you for a long-term role in our growing organization.
As a key member of our support staff, you'll troubleshoot hardware/software issues, maintain network infrastructure, and deliver outstanding customer service. Our collaborative environment fosters continuous learning, with mentorship from senior engineers and access to cutting-edge technologies. If you're passionate about technology and eager to grow, this is your opportunity!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Install, configure, and maintain network equipment (routers, switches, firewalls)
- Provide Tier 1 support via phone, email, and ticketing systems
- Document technical procedures and create knowledge base articles
- Assist with system upgrades, patch management, and security protocols
- Collaborate with cross-functional teams on IT projects
- Participate in regular training sessions to develop technical expertise
Qualifications
- High school diploma or equivalent (A+/Network+ certification preferred)
- Basic knowledge of operating systems, networking, and security concepts
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies
- Valid driver's license and reliable transportation