Job Description
Join our dynamic IT team as a Trainee and launch your career in technology! TechSolve Solutions Inc. is seeking motivated individuals to provide exceptional technical support while learning enterprise-level systems. This hands-on role includes mentorship from senior engineers and comprehensive training in network administration, security protocols, and cloud technologies. Perfect for recent graduates or career changers with a passion for problem-solving and customer service.
Responsibilities
- Diagnose and resolve hardware/software issues across 200+ workstations
- Deploy and configure Windows/macOS systems using imaging tools
- Assist with network infrastructure monitoring and basic troubleshooting
- Create and maintain technical documentation for SOPs
- Provide Tier 1 support via ticketing system and phone
- Collaborate with cross-functional teams on IT projects
- Participate in bi-weekly training sessions and certification prep
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work flexible hours
- Experience with OS installation and troubleshooting
- Familiarity with ITIL or service management frameworks
- Valid Nebraska driver's license for occasional site visits