Job Description
Launch your tech career with TechForward Solutions, Washington DC's premier IT services provider. We're seeking motivated IT Support Trainees to join our dynamic team and receive hands-on training in enterprise-level systems. Our comprehensive 6-month program combines classroom learning with real-world experience, setting you up for long-term success in high-demand IT roles.
As a trainee, you'll work alongside certified professionals while supporting Fortune 500 clients across the DC metro area. This position offers a clear path to becoming a full-fledged IT Support Specialist with competitive benefits, professional certifications, and growth opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Monitor and respond to helpdesk tickets via ticketing systems
- Document incidents, solutions, and asset configurations
- Assist with cybersecurity best practices and data protection protocols
- Participate in cross-departmental IT projects
- Complete industry certification training (CompTIA A+, Network+)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of computer hardware and operating systems
- Strong problem-solving and customer service skills
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Experience with Microsoft Office Suite
- Willingness to obtain CompTIA certifications within 6 months