Job Description
Are you eager to launch a career in the fast-paced world of Information Technology? TechNova Solutions is looking for a dedicated IT Support Trainee to join our Richmond, VA team. This is an exceptional opportunity for aspiring IT professionals to gain hands-on experience in a supportive environment while working with cutting-edge technology.
As an IT Support Trainee, you will work closely with our senior systems administrators and help desk specialists. You will be responsible for diagnosing technical issues, maintaining our network infrastructure, and ensuring our internal users have the tools they need to succeed. We provide comprehensive training and mentorship to help you grow from a trainee into a full-fledged IT professional.
Why Join Us?
- Comprehensive mentorship and training programs.
- Pathway to rapid career advancement in IT.
- Modern, collaborative work environment.
- Competitive benefits package.
Responsibilities
- Troubleshooting: Diagnose and resolve hardware and software issues for internal employees, ensuring minimal downtime.
- Onboarding: Assist in setting up workstations, configuring email accounts, and installing necessary software for new hires.
- Help Desk Support: Manage incoming support tickets via our ticketing system, prioritizing issues based on urgency.
- Inventory Management: Maintain accurate records of IT assets, including laptops, monitors, and peripherals.
- System Maintenance: Perform routine checks on servers and workstations to ensure optimal performance and security.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Technical Skills: Basic understanding of Windows and macOS operating systems, networking concepts, and hardware components.
- Communication: Strong interpersonal skills with the ability to explain technical concepts to non-technical users clearly.
- Problem Solving: Proven ability to troubleshoot problems methodically and find effective solutions.
- Drive: A self-motivated attitude with a passion for learning new technologies.