Job Description
Apex IT Solutions is seeking a dedicated and detail-oriented Help Desk Support Specialist to join our dynamic team in Stockton, CA. This is a remote-friendly position, offering the flexibility to work from home while providing top-tier technical support to our enterprise clients.
We are looking for a proactive problem solver who excels in customer service and thrives in a fast-paced IT environment. As the first line of defense for technical issues, you will ensure our users have seamless access to the tools they need to drive business success.
Why Apply?
- Competitive compensation package with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Hybrid work model allowing for remote flexibility.
- Opportunity for career advancement and certification support.
Don't miss this chance to elevate your career in IT support. Apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to end-users.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems (Windows 10/11, macOS).
- Manage and track all IT support tickets in Zendesk or ServiceNow, ensuring timely and accurate resolutions.
- Install, configure, and maintain computer peripherals, mobile devices, and network connectivity.
- Document all technical issues, resolutions, and procedures in the internal knowledge base to improve self-service capabilities.
- Collaborate with the Network Engineering team to escalate complex infrastructure issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or a related field is preferred.
- Minimum of 1-2 years of professional experience in a Help Desk, Technical Support, or IT Support role.
- Strong working knowledge of Microsoft Windows operating systems and the Microsoft Office 365 suite.
- Familiarity with remote access software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent verbal and written communication skills with a customer-centric and patient demeanor.
- Ability to work independently in a remote environment and manage time effectively.