Job Description
Join our dynamic team as a Remote Help Desk Support Specialist in Reno, NV! We're seeking tech-savvy professionals to deliver exceptional customer service while troubleshooting complex IT issues. Enjoy the flexibility of remote work while making a real impact in our growing organization.
At Nevada Tech Solutions, we foster innovation and career growth. You'll collaborate with cross-functional teams to resolve technical challenges, document solutions, and continuously improve our support systems. Our competitive benefits package includes health insurance, professional development stipends, and flexible scheduling.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Manage ticketing system with SLA compliance and resolution tracking
- Deploy and configure end-user devices (laptops, peripherals)
- Create and maintain technical documentation knowledge base
- Escalate complex issues to senior engineers with detailed context
- Conduct system health checks and preventive maintenance
- Train users on security protocols and best practices
Qualifications
- 3+ years in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11 and macOS troubleshooting
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Experience with ticketing systems (Zendesk, Jira Service Desk)
- Strong written communication skills for documentation
- Ability to work independently with minimal supervision
- Valid Nevada driver's license for occasional on-site support