Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and peripherals. Enjoy a hybrid work model while delivering exceptional technical support to our clients. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve Tier 1-2 IT problems via phone, chat, and email
- Document incidents and solutions using ticketing systems (ServiceNow/Jira)
- Deploy and configure company-provided equipment to new hires
- Collaborate with senior engineers on complex escalations
- Conduct user training on standard applications and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows OS, Microsoft 365, and networking basics
- Strong troubleshooting skills for hardware and software issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems and ITSM tools
- Ability to work independently and in a team environment
- High school diploma or equivalent; relevant certifications a plus