Job Description
Join NexusTech Solutions as a Remote-Friendly IT Support Trainee and launch your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our diverse client base. This hybrid role combines remote flexibility with occasional on-site collaboration in our vibrant Chicago office. You'll receive comprehensive training on industry-leading systems while contributing to our mission of delivering seamless IT experiences. Our culture emphasizes continuous learning, innovation, and work-life balance—perfect for aspiring IT professionals ready to grow with a forward-thinking team.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, system errors, and application issues
- Assist with workstation setups, software installations, and peripheral configurations
- Document all support interactions and resolutions using our ticketing system
- Collaborate with senior technicians to implement security protocols and best practices
- Participate in cross-departmental projects to enhance IT infrastructure
- Contribute to knowledge base documentation and training materials
Qualifications
- High school diploma or equivalent; pursuing IT certification or degree preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot logically
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote settings
- Customer service mindset and patience when addressing technical issues
- Proficient with Google Workspace and Microsoft Office Suite
- Valid driver's license for occasional on-site visits