Job Description
Launch your IT career with InnovateKC Solutions! We're seeking motivated IT Support Trainees in Kansas City to join our dynamic team. This direct hire role offers hands-on experience in enterprise environments, mentorship from seasoned professionals, and a clear path to career advancement. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT incidents, solutions, and asset inventory in ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior IT staff on infrastructure projects
- Participate in continuous training programs for skill development
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Strong troubleshooting and problem-solving abilities
- Excellent verbal communication and customer service skills
- CompTIA A+ or similar certification is a plus
- Ability to lift 25 lbs and work in various office environments