Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology! InnovateTech Solutions is seeking motivated individuals passionate about providing exceptional technical support in a fast-paced environment. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing IT department. You'll gain exposure to network administration, system troubleshooting, cybersecurity best practices, and client relationship management. Our Durham-based company offers competitive benefits, professional development opportunities, and a collaborative culture that values innovation and continuous learning.
Responsibilities
- Provide first-level technical support to internal and external clients via phone, email, and in-person requests
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, printers, and network devices
- Document technical issues, resolutions, and asset inventory using ticketing systems and knowledge bases
- Participate in cybersecurity awareness initiatives and implement best practices for data protection
- Collaborate with senior technicians on network infrastructure maintenance and system upgrades
- Assist in onboarding new employees by setting up workstations and accounts
- Continuously expand technical knowledge through training modules and certification prep
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot technical issues logically
- Excellent verbal and written communication abilities with customer service focus
- Ability to work independently as well as collaboratively in a team environment
- Proficiency with Microsoft Office Suite and basic diagnostic tools
- Valid driver's license and reliable transportation for occasional off-site support
- Willingness to work flexible hours including occasional evenings/weekends