Job Description
Join TechNova Solutions as an IT Support Trainee and kickstart your career in technology! We're a cutting-edge Denver-based firm offering comprehensive training programs for aspiring IT professionals. Our supportive team environment includes mentorship from industry experts and hands-on experience with enterprise systems. Enjoy competitive benefits, career advancement opportunities, and the chance to work with Fortune 500 clients. No experience required—just passion for technology and eagerness to learn!
Responsibilities
- Provide Tier 1 technical support to internal staff via phone, email, and ticketing systems
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Assist with network infrastructure monitoring and basic security protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system deployments
- Participate in cross-departmental IT projects and training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic understanding of computer hardware/software concepts
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid Colorado driver's license for occasional off-site support
- Proficiency with Microsoft Office 365 suite