Job Description
Join our dynamic IT team in Indianapolis as a Help Desk Support Specialist! We provide all necessary equipment including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic accessories. Enjoy a fully remote-ready setup with cutting-edge software tools while supporting our growing client base. This is your opportunity to launch or advance your IT career in a collaborative environment focused on innovation and employee growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Deploy and configure company-provided equipment (laptops, peripherals, software)
- Document incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on complex troubleshooting
- Conduct user training on new equipment and systems
- Maintain security protocols for assigned assets
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS and Active Directory
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or Network+ certification preferred
- Strong problem-solving and communication skills
- Ability to work independently with provided equipment
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Customer service-focused mindset with patience