Job Description
Launch your IT career with weekly pay and hands-on training at TechNova Solutions! We're seeking motivated IT Support Trainees in Boston to join our dynamic team. This entry-level role offers comprehensive mentorship, cutting-edge technology exposure, and a clear growth path to become a certified IT Support Specialist. Enjoy competitive pay, benefits, and the satisfaction of solving real-world tech challenges while working in Boston's thriving tech hub.
Responsibilities
- Provide frontline technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex troubleshooting
- Participate in weekly skills development sessions
- Support office AV equipment and cloud services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and customer service aptitude
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning
- Ability to lift 30 lbs for equipment handling
- US citizenship or work authorization required