Job Description
Join our award-winning IT team as an IT Support Trainee and launch your career in technology! We're urgently seeking motivated individuals passionate about problem-solving and customer service. This comprehensive training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a certified IT professional. Enjoy competitive compensation, full benefits, and a clear growth path within our rapidly expanding company.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset changes in ITSM systems
- Collaborate with senior engineers on complex system upgrades and projects
- Conduct user training on new technologies and security protocols
- Assist in maintaining network infrastructure and cybersecurity measures
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service mindset with patience and empathy
- Willingness to earn CompTIA A+ certification within 6 months