Job Description
Join our dynamic IT team as a IT Support Trainee in the heart of New Orleans! We're seeking motivated individuals with flexible schedules to launch their tech careers while gaining hands-on experience in enterprise-level IT environments. Enjoy competitive pay, comprehensive training, and the freedom to balance work with personal commitments.
This hybrid role combines remote flexibility with on-site collaboration at our downtown office. Perfect for students, career changers, or those seeking work-life balance. Our structured 6-month program includes mentorship, certification prep, and exposure to cutting-edge technologies.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for 50+ employees
- Install, configure, and troubleshoot hardware (PCs, printers, peripherals) and software
- Document IT processes and solutions using our ticketing system (ServiceNow)
- Assist with network diagnostics, security protocols, and system backups
- Collaborate with senior engineers on cloud infrastructure projects (AWS/Azure)
- Participate in weekly training sessions covering cybersecurity best practices
- Support office technology setups for hybrid work environments
Qualifications
- High school diploma or equivalent; pursuing CompTIA A+ or similar certification
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving skills with ability to learn technical procedures quickly
- Excellent written and verbal communication skills for diverse stakeholders
- Self-motivated with ability to work independently in flexible schedule
- Valid driver's license and reliable transportation for occasional on-site needs
- Passion for technology and willingness to adapt to evolving IT landscapes