Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate IT Support Trainees in Chicago to join our award-winning team. No prior experience required – we provide comprehensive training to transform beginners into certified IT professionals. You'll work alongside senior engineers in a fast-paced environment, gaining hands-on experience with cutting-edge technology while supporting Fortune 500 clients. Our 6-month mentorship program includes certifications in CompTIA A+ and Microsoft Azure Fundamentals, with guaranteed full-time conversion upon completion. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values growth and innovation.
Responsibilities
- Provide tier-1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and network equipment
- Document incident tickets and service requests using ITSM tools (ServiceNow)
- Assist with cybersecurity protocols including password resets and access management
- Participate in system upgrades and asset inventory management
- Collaborate with cross-functional teams on IT infrastructure projects
- Complete weekly training modules and certification preparation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and customer service aptitude
- Ability to lift 30lbs for equipment handling
- Valid driver's license for occasional on-site visits
- Pass background check and drug screen
- Willingness to work rotating shifts (including weekends)
- Self-motivated with desire to pursue IT certifications