Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! Innovatech Solutions is seeking motivated individuals passionate about learning and growing in a fast-paced environment. This comprehensive training program combines hands-on experience with mentorship from industry experts. You'll gain exposure to network infrastructure, cybersecurity protocols, and enterprise systems while developing critical problem-solving skills. Perfect for recent graduates or career changers eager to build a foundation in IT support. Enjoy competitive pay, full benefits, and clear career advancement paths within our expanding organization.
Responsibilities
- Provide Tier 1 technical support to resolve hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with senior engineers on complex troubleshooting and system deployments
- Participate in regular training sessions covering cloud services, security best practices, and automation tools
- Assist with asset management and inventory control of IT equipment
- Support internal users during system upgrades and maintenance windows
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Network+) preferred
- Basic understanding of operating systems (Windows, macOS) and network fundamentals
- Strong analytical skills with ability to troubleshoot systematically
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy for end-users
- Ability to work independently and collaboratively in team environments
- Valid driver's license and reliable transportation for occasional site visits
- Willingness to obtain required certifications within first 6 months