Job Description
Join our award-winning IT team and launch your career in technology! TechSolutions Inc. is seeking motivated IT Support Trainees to provide exceptional technical assistance to our Chicago-based clients. This immersive internship program combines hands-on experience with mentorship from industry experts, equipping you with the skills to diagnose hardware/software issues, manage user accounts, and maintain network infrastructure. Perfect for recent graduates or career changers passionate about technology, this role offers a clear path to full-time employment upon successful completion.
Responsibilities
- Diagnose and resolve end-user hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Provide Tier 1 support for cloud-based applications (Microsoft 365, Google Workspace)
- Participate in weekly training sessions on emerging technologies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with customer service orientation
- Ability to learn technical concepts quickly and apply them in practical scenarios
- Excellent written and verbal communication skills
- Valid U.S. driver's license and reliable transportation
- Must be available for 3-month internship (40 hours/week)