Job Description
We are seeking a motivated and eager IT Support Trainee to join our dynamic team in Sacramento, CA. This is an excellent opportunity for recent graduates or career changers looking to launch a career in Information Technology. You will receive hands-on training, mentorship, and the chance to work on real-world IT infrastructure projects.
At TechHorizon Solutions, we value innovation and dedication. As a Trainee, you will support our internal employees and clients, ensuring our technology ecosystem runs smoothly. We are looking for individuals with a strong desire to learn and a problem-solving mindset.
Why Join Us?
• Comprehensive training program
• Clear path for career advancement
• Collaborative and inclusive work environment
• Competitive benefits package
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues, including printers, operating systems, and applications.
- Assist in the setup, configuration, and maintenance of workstations and mobile devices.
- Document IT incidents and resolutions in the ticketing system.
- Collaborate with senior IT staff on network maintenance and server upgrades.
- Perform inventory management and asset tracking for IT equipment.
- Monitor system performance and proactively identify potential issues.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or related field preferred.
- Basic knowledge of Microsoft Windows operating systems (10/11) and Office Suite.
- Familiarity with networking concepts (IP addressing, DNS, basic troubleshooting).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) during the training period.
- Ability to work in a fast-paced environment and handle multiple priorities.