Job Description
Join our dynamic IT team at TechSolutions Inc. and become the hero of our organization's digital experience! We're seeking a passionate Help Desk Support Specialist to resolve technical issues and empower colleagues with seamless technology solutions. This is your opportunity to launch your career in IT with immediate start and comprehensive training. Work in our modern Lexington office with flexible schedules and growth opportunities into cybersecurity or systems administration. Start tomorrow and make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and in-person technical support for 150+ employees
- Manage service tickets using ServiceNow with 95% resolution SLA
- Deploy and configure new workstations/peripherals
- Create documentation for troubleshooting procedures
- Collaborate with network/security teams on escalated incidents
- Train users on productivity tools (O365, Zoom, Salesforce)
Qualifications
- 1+ years technical support experience or relevant certification
- Proficiency in Windows 10/11 and Active Directory
- Strong troubleshooting skills with TCP/IP networking
- Excellent written/verbal communication abilities
- CompTIA A+ or Network+ preferred (or willingness to obtain)
- Ability to lift 30lbs for equipment maintenance
- Customer service mindset with patience and empathy
- Valid driver's license for occasional off-site support